Privacy policy

Privacy Policy

Auberlane ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to information we collect when you visit our website, place an order, or otherwise interact with us. By using our website, you agree to the practices described here.

Information We Collect

We collect information in the following ways:

Information you provide directly: your name, email address, shipping and billing address, phone number (if provided), and order details when you make a purchase, create an account, subscribe to our emails, or contact us.
Payment information: when you pay, your card details are collected and processed by our third-party payment processor. We do not store your full card number.
Information collected automatically: when you browse our site, we automatically collect certain data such as your IP address, browser and device type, pages viewed, referring site, and how you interact with our store. We collect this using cookies and similar technologies.

Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to operate our store, remember your cart, understand how our site is used, and deliver and measure advertising. These include first-party cookies and third-party services such as Google (including Google Analytics and Google Ads) and Meta / Facebook (including the Meta Pixel), which help us understand site performance and show relevant ads on their platforms. These providers may set their own cookies and process data in accordance with their own privacy policies. You can control or disable cookies through your browser settings, though some features of our site may not function properly without them.

How We Use Your Information

To process, fulfill, and deliver your orders and send order confirmations and shipping updates;
To provide customer support and respond to your inquiries;
To send marketing emails and promotions where you have opted in (you can unsubscribe at any time);
To detect, prevent, and address fraud, security issues, and abuse;
To analyze and improve our website, products, and services;
To comply with our legal obligations.

How We Share Your Information

We do not sell your personal information for money. We share information only as needed to run our business, including with:

Service providers who help us operate the store — our e-commerce platform, payment processors, suppliers and fulfillment partners who ship your order, email and analytics providers, and advertising partners such as Google and Meta;
Legal and safety recipients — when required by law, to enforce our terms, or to protect the rights, property, or safety of Auberlane, our customers, or others.

These partners are only permitted to use your information to perform services on our behalf.

Data Retention

We keep your personal information for as long as needed to fulfill the purposes described in this policy, including to meet legal, accounting, or reporting requirements. When it is no longer needed, we take reasonable steps to delete or anonymize it.

Your Rights & Choices

Depending on where you live, you may have the right to access, correct, update, or request deletion of your personal information, and to opt out of certain uses such as marketing or targeted advertising. You can unsubscribe from marketing emails at any time via the link in any email. To make a request regarding your data, contact us at info@auberlane.com and we will respond in accordance with applicable law.

Data Security

We use reasonable administrative, technical, and physical safeguards, including SSL/TLS encryption at checkout, to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our website is not directed to children under the age of 13 (or the age required by your local law), and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page with a revised date, so please review it periodically.