Yes — standard shipping is free on every order, with no minimum spend.

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll get a confirmation email at checkout and a tracking link once your order is on its way.

After processing, estimated delivery is 7–13 business days — about 8–16 business days in total. Delivery windows are estimates and can vary with carrier volume and season.

You'll receive a tracking link by email as soon as your order ships. If tracking hasn't updated after a few days, reach out — carrier scans sometimes lag.

You have 30 days from the date of purchase — the day you place your order, not the day it arrives — to request a return. Items must be unworn, unwashed, in their original packaging with all tags attached.

Please note our delivery estimate is 8–16 business days, so your time with the item after it arrives may be well short of 30 days. If you are unsure about size, fit, or colour, email us before you order. Full terms are in our Return & Refund Policy.

Approved returns are issued as store credit, or exchanged for a different size or colour where stock allows. Store credit never expires and is not redeemable for cash.

Refunds to your original payment method are available only where an item arrives damaged, defective, or is not the item you ordered. A change of mind or a fit issue is resolved with store credit or an exchange.

Where a size chart is published on the product page, please measure before ordering — if the garment matches its published measurements, fit is not treated as a fault, and a fit return is resolved with store credit or an exchange.

Where a product page carries no size chart, fit cannot be guaranteed. You are entitled to one size exchange within the window, subject to availability. Items with no published size chart are not eligible for return or store credit on the basis of fit, and exchanged items are final.

Email info@auberlane.com with your order number and the reason. We reply within 1–2 business days with a return authorisation number and the return address. Do not ship anything back before you have that number — unauthorised packages are refused and returned to you at your cost. Requests sent by phone or social media are not processed.

Return shipping is your responsibility and original shipping charges are not refunded. Please use a tracked service — we cannot credit a return we do not receive.

Check our size guide for measurements. Our knits have a relaxed, cozy fit — if you're between sizes or prefer a closer fit, size down; for a roomier feel, size up. One-size stretch styles fit a range, noted on each product page.

If you're unsure, email us before you order. We're glad to advise, and it's far easier than a return.

We accept Visa, Mastercard, American Express, and Discover, plus supported express-checkout wallets such as Shop Pay, Apple Pay, and Google Pay. Checkout is encrypted and your full card details are never stored on our servers.

Email us anytime at info@auberlane.com — we reply within 24–48 hours, Monday–Friday. Please include your order number if you have one.

Shipping Policy

Thank you for shopping with Auberlane. This Shipping Policy explains how and when your order is processed, packed, and delivered, along with the costs, timeframes, and conditions that apply. By placing an order with us, you agree to the terms outlined below. If you have any questions after reading this page, please reach out to us at info@auberlane.com and our team will be glad to help.

Order Processing Time

All orders are processed within 1–3 business days (Monday through Friday, excluding weekends and public holidays) after your order is placed and payment is confirmed. During new collection launches, seasonal sales, and peak holiday periods, processing may take slightly longer as order volume increases. You will receive a confirmation email as soon as your order is placed, and a second email with tracking details once your order has shipped.

If we are experiencing a high volume of orders or an unexpected delay affecting your specific order, we will contact you by email. Please make sure the email address you provide at checkout is correct and check your spam or promotions folder if you do not see our messages.

Shipping Rates & Delivery Estimates

We are pleased to offer free standard shipping on every order, with no minimum purchase required. There are no hidden handling fees added at checkout.

• Processing time: 1–3 business days.
• Transit time: typically 7–13 business days after dispatch.
• Total estimated delivery: approximately 8–16 business days from the day you place your order.

Delivery timeframes are estimates and are not guaranteed. Actual delivery times may vary depending on your location, the carrier, customs clearance, weather, and other factors outside our control. Because our collection is sourced from a network of specialty partners so we can offer a wide seasonal range, some items ship directly from our supplier warehouses, which can affect transit time.

How Shipping Time Affects Returns

Please read this before ordering. Our return window is 30 days from the date of purchase — the day you place your order, not the day it is delivered. Because delivery takes approximately 8–16 business days, the time you have with the item after it arrives may be considerably shorter than 30 days, and a delayed shipment reduces it further. If you are unsure about size, fit, or colour, please email info@auberlane.com before you order. Full terms are set out in our Return & Refund Policy.

Order Tracking

Once your order ships, you will receive an email containing your tracking number and a link to track your package. Please allow up to 48 hours for the tracking information to become active in the carrier's system. If your tracking number does not update after several business days, contact us at info@auberlane.com and we will investigate on your behalf.

If your order contains multiple items, they may be shipped separately and arrive on different days. You will not be charged extra for split shipments.

Shipping Destinations

We currently ship to addresses within the United States. If your address is outside our current shipping zone, you will not be able to complete checkout. We are working to expand the regions we serve.

Incorrect or Incomplete Addresses

Please review your shipping address carefully before completing your purchase. We are not responsible for orders shipped to an incorrect or incomplete address provided at checkout. If you notice an error, contact us at info@auberlane.com as quickly as possible and we will do our best to update your details before the order is dispatched. Once an order has shipped, we are unable to change the delivery address.

Lost, Stolen, or Damaged Packages

If your tracking shows your order as delivered but you have not received it, please check with members of your household and neighbors, and look around your property, as carriers sometimes leave packages in a safe spot. If you still cannot locate your package, contact us within 7 days of the marked delivery date and we will help you file a claim with the carrier.

If your item arrives damaged, please email us at info@auberlane.com within 72 hours of delivery with your order number and clear, unedited photos or video of the item and the packaging as it arrived, so we can arrange a replacement or refund. Please keep the item and all packaging until we have responded.

Customs, Duties & Taxes

Any applicable sales taxes are calculated and displayed at checkout where required.

Contact Us

If you have any questions about your shipment or this policy, please contact us at info@auberlane.com. We aim to respond to all inquiries within 24–48 hours during business days.

Return & Refund Policy

At Auberlane we would rather help you get the size right the first time than process a return. This Return & Refund Policy sets out exactly when an item can be returned, what you receive, and the conditions that apply. Placing an order confirms that you have read and accepted this policy in full. If anything here is unclear, email info@auberlane.com before you order and we will advise you.

Your 30-Day Window

You have 30 days from the date of purchase — the day your order is placed, not the day it is delivered — to submit a return request. Requests received after day 30 cannot be processed.

Please read this before ordering. Our standard delivery estimate is 8–16 business days from purchase, so the time you have with the item after it arrives may be considerably shorter than 30 days. If you are unsure about size, fit, or colour, email us before you order rather than after.

Once a return is approved, the item must be postmarked within 7 days of our approval email. Items postmarked after that are refused and returned to you at your cost.

What You Receive

Approved returns are issued as store credit, or exchanged for a different size or colour where stock allows. Store credit is emailed to you as a code, never expires, and is not transferable or redeemable for cash.

Refunds to your original payment method are available only where an item arrives damaged, defective, or is not the item you ordered. A change of mind, a fit issue, or a colour that reads differently in person is resolved with store credit or an exchange.

Original shipping charges, where applicable, are not refunded.

Condition Requirements

To be eligible, an item must be returned:

• Unworn, unwashed, and unaltered, with no signs of wear;
• Free of stains, odour, fragrance, smoke, make-up, deodorant marks, and pet hair;
• With all original tags still attached and intact;
• In its original packaging;
• With proof of purchase and a valid return authorisation number.

Every return is inspected on arrival. Items that do not meet these requirements are not eligible for store credit, exchange, or refund, and are returned to you at your cost. If you do not arrange collection or provide a return address within 14 days of being notified, the item is disposed of.

Sizing and Fit

Where a size chart is published on the product page, please measure before ordering. If the garment you receive matches its published measurements, fit is not treated as a fault.

Where a product page carries no size chart, fit cannot be guaranteed at the time of purchase. If the item does not fit, you are entitled to one size exchange within the 30-day window, subject to availability in the size you request. Items without a published size chart are not eligible for return or store credit on the basis of fit. One exchange per item; exchanged items are final and cannot be returned again.

If you are between sizes or unsure, email info@auberlane.com before ordering and we will advise. We are glad to help before a purchase.

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned or exchanged under any circumstances: intimate apparel, bodysuits, socks and tights, any item marked final sale at the time of purchase, any item purchased with a discount of 20% or more, gift cards, and items already received as an exchange. If you are unsure whether an item is eligible, email us before purchasing.

How to Start a Return

All returns and exchanges must be authorised by us in advance. Email info@auberlane.com with your order number, the item or items concerned, and the reason for the return. We reply within 1–2 business days with a return authorisation number and the return address.

Requests made by phone, social media message, comment, or any channel other than the email address above will not be processed and do not stop the 30-day clock. Packages sent to us without a valid return authorisation number are refused at the door and returned to sender at your cost.

Return Shipping

Return shipping is your responsibility and is not reimbursed, except where the return is the result of our error. We recommend a tracked and insured service — we cannot be responsible for items lost or damaged in transit back to us, and a return we do not physically receive cannot be credited.

Damaged, Defective, or Incorrect Items

Please inspect your order the moment it arrives. If your item is damaged, defective, or is not the item you ordered, email info@auberlane.com within 72 hours of delivery with your order number and clear, unedited photographs or video showing the fault, the full item, and the packaging as it arrived. Please keep the item and all packaging until we have responded.

Where a fault is confirmed, we will replace the item or refund it in full to your original payment method, including return shipping. This applies regardless of anything else in this policy.

Inspection & Timing

We inspect every return on arrival and email you the outcome. Approved store credit is issued within 3 business days of inspection. Approved refunds to an original payment method are processed within 10 business days of inspection; your bank or card issuer may take additional time to post it to your account.

If more than 15 business days have passed since we confirmed your refund was approved and you have not received it, contact us and we will follow up.

Order Cancellations

Contact us as soon as possible if you wish to cancel. We can usually cancel and fully refund an order before it enters processing. Once an order has entered processing or shipped it cannot be cancelled and must be handled as a standard return under this policy.

Excessive or Abusive Returns

We reserve the right to refuse a return, withhold store credit, cancel an order, or decline future orders where we identify a pattern of excessive returns, worn-and-returned items, repeated claims we are unable to substantiate, or any other misuse of this policy.

Policy Version

This is version 1.0 of this policy, effective 16 September 2026. The version in effect at the time you place your order governs that order. We may revise this policy for future orders at any time by posting an updated version on this page.

Contact Us

Questions about a return or refund? Email info@auberlane.com and we will respond within 24–48 hours during business days.

Payment Policy

This Payment Policy explains the payment methods we accept, how and when you are charged, and the security measures we use to protect your information when you shop at Auberlane. By placing an order, you confirm that you are authorized to use the payment method provided and that the billing information you supply is true and accurate. If you have any questions, contact us at info@auberlane.com.

Accepted Payment Methods

We accept the major payment methods enabled at checkout, which may include:

• Major credit and debit cards (Visa, Mastercard, American Express, Discover);
• Accelerated and digital wallet checkouts where available (such as Shop Pay, Apple Pay, and Google Pay);
• Any additional secure payment options displayed on the checkout page at the time of purchase.

The full list of available options is always shown at checkout. If your preferred method is not listed, it is not currently supported.

When You Are Charged

Payment is captured at the time you place your order. Your order is confirmed only once payment has been successfully authorized and processed. If your payment is declined or cannot be verified, your order will not be processed, and you may be asked to provide an alternative payment method.

Pricing & Currency

All prices on our website are listed in US Dollars (USD) unless otherwise stated. Prices are subject to change at any time without notice, but changes will not affect orders that have already been confirmed. Any applicable sales tax is calculated and displayed at checkout based on your shipping destination.

From time to time we may offer promotional discounts or display a compare-at (was) price to show a saving. Promotions cannot be combined unless expressly stated, and discount codes must be applied at checkout to be honored.

Payment Security

Your security is important to us. All payments are processed through trusted, PCI-DSS-compliant third-party payment processors using industry-standard SSL/TLS encryption. We do not collect or store your full credit card number on our servers. Sensitive payment details are transmitted directly to our payment processor and handled in accordance with their security standards.

Billing Information & Order Verification

Please ensure your billing details match the information on file with your card issuer. To protect against fraud, we may carry out verification checks and reserve the right to request additional information, cancel, or refuse any order where payment cannot be verified, where fraud is suspected, or where our terms have not been met. Any payment taken on a cancelled or refused order will be refunded in full.

Failed or Duplicate Payments

If a payment appears to have been taken more than once for the same order, or you were charged but did not receive an order confirmation, please contact us at info@auberlane.com with the details and we will investigate and refund any duplicate charge promptly.

Contact Us

For any questions about payments, billing, or a charge on your statement, email us at info@auberlane.com. We aim to respond within 24–48 hours during business days.

Privacy Policy

Auberlane (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to information we collect when you visit our website, place an order, or otherwise interact with us. By using our website, you agree to the practices described here.

Information We Collect

We collect information in the following ways:

• Information you provide directly: your name, email address, shipping and billing address, phone number (if provided), and order details when you make a purchase, create an account, subscribe to our emails, or contact us.
• Payment information: when you pay, your card details are collected and processed by our third-party payment processor. We do not store your full card number.
• Information collected automatically: when you browse our site, we automatically collect certain data such as your IP address, browser and device type, pages viewed, referring site, and how you interact with our store. We collect this using cookies and similar technologies.

Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to operate our store, remember your cart, understand how our site is used, and deliver and measure advertising. These include first-party cookies and third-party services such as Google (including Google Analytics and Google Ads) and Meta / Facebook (including the Meta Pixel), which help us understand site performance and show relevant ads on their platforms. These providers may set their own cookies and process data in accordance with their own privacy policies. You can control or disable cookies through your browser settings, though some features of our site may not function properly without them.

How We Use Your Information

• To process, fulfill, and deliver your orders and send order confirmations and shipping updates;
• To provide customer support and respond to your inquiries;
• To send marketing emails and promotions where you have opted in (you can unsubscribe at any time);
• To detect, prevent, and address fraud, security issues, and abuse;
• To analyze and improve our website, products, and services;
• To comply with our legal obligations.

How We Share Your Information

We do not sell your personal information for money. We share information only as needed to run our business, including with:

• Service providers who help us operate the store — our e-commerce platform, payment processors, suppliers and fulfillment partners who ship your order, email and analytics providers, and advertising partners such as Google and Meta;
• Legal and safety recipients — when required by law, to enforce our terms, or to protect the rights, property, or safety of Auberlane, our customers, or others.

These partners are only permitted to use your information to perform services on our behalf.

Data Retention

We keep your personal information for as long as needed to fulfill the purposes described in this policy, including to meet legal, accounting, or reporting requirements. When it is no longer needed, we take reasonable steps to delete or anonymize it.

Your Rights & Choices

Depending on where you live, you may have the right to access, correct, update, or request deletion of your personal information, and to opt out of certain uses such as marketing or targeted advertising. You can unsubscribe from marketing emails at any time via the link in any email. To make a request regarding your data, contact us at info@auberlane.com and we will respond in accordance with applicable law.

Data Security

We use reasonable administrative, technical, and physical safeguards, including SSL/TLS encryption at checkout, to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our website is not directed to children under the age of 13 (or the age required by your local law), and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page with a revised date, so please review it periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, contact us at info@auberlane.com.

Terms of Service

Welcome to Auberlane. These Terms of Service (“Terms”) govern your access to and use of our website and the purchase of any products from us. By visiting our site or placing an order, you agree to be bound by these Terms. Please read them carefully. If you do not agree, please do not use our website.

Eligibility

By using our site, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site. You agree not to use our products for any illegal or unauthorized purpose.

Products, Descriptions & Availability

We work to display our products, colors, and descriptions as accurately as possible. However, we cannot guarantee that your device's display of any color or detail will be exact, and product images are for illustration. All products are subject to availability, and we reserve the right to discontinue any item or limit the quantities of any products we offer at any time. Prices for our products are subject to change without notice.

Orders & Acceptance

Your order is an offer to purchase. We reserve the right to accept or decline your order, or to cancel it after it has been placed, for reasons including product unavailability, errors in pricing or product information, or suspected fraud or unauthorized activity. If we cancel an order after you have been charged, we will issue a full refund to your original payment method.

Pricing & Payment

All prices are listed in US Dollars unless otherwise stated and are exclusive of any applicable taxes, which are calculated at checkout. In the event a product is listed at an incorrect price due to a typographical or system error, we reserve the right to cancel any orders placed for that product and refund you in full. Payment terms are set out in our Payment Policy.

Shipping, Returns & Refunds

Delivery timeframes, shipping costs, returns, and refunds are governed by our Shipping Policy and our Return & Refund Policy, which are incorporated into these Terms by reference. Please review them for full details.

Accuracy of Account & Order Information

You agree to provide current, complete, and accurate purchase and account information for all purchases. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed. We are not responsible for orders that cannot be delivered due to inaccurate information provided by you.

Intellectual Property

All content on this site — including text, graphics, logos, images, product descriptions, and the “Auberlane” name and branding — is the property of Auberlane or its content suppliers and is protected by applicable intellectual property laws. You may not copy, reproduce, republish, or exploit any part of our site or content for commercial purposes without our prior written permission.

Prohibited Uses

You may not use our site or its content for any unlawful purpose, to solicit others to perform unlawful acts, to infringe our or others' intellectual property, to harass or abuse, to submit false information, to upload malicious code, to interfere with the security of the site, or to attempt to gain unauthorized access. We reserve the right to terminate your use of the site for violating any of these prohibited uses.

Limitation of Liability

To the fullest extent permitted by law, Auberlane and its owners, employees, and partners shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of, or inability to use, our website or products. Our total liability for any claim arising out of an order shall not exceed the amount you paid for that order. Our products and website are provided on an “as is” and “as available” basis.

Indemnification

You agree to indemnify and hold harmless Auberlane and its affiliates from any claim or demand, including reasonable legal fees, arising out of your breach of these Terms or your violation of any law or the rights of a third party.

Governing Law

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United States and the state in which we operate, without regard to conflict-of-law principles.

Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms at any time by posting updates to this page. It is your responsibility to check this page periodically. Your continued use of the website following any changes constitutes acceptance of those changes.

Contact Us

Questions about these Terms of Service should be sent to us at info@auberlane.com.