Contact
We're here to help and we read every message — questions about sizing, an order update, shipping, or a return, we've got you covered.
Email us
info@auberlane.com — the fastest way to reach us, and the only channel we process returns through.
Customer care hours
Monday–Friday, 9:00 AM – 5:00 PM (CT). We reply to every message within 24–48 hours and always do our best to make it right.
What to include
To help us help you faster, please include your order number (if you have one), plus the product name, your size, and clear unedited photos if it's a quality or damage question.
What we can help with
- Order status, changes, and cancellations
- Sizing and fit advice — please ask us before you order
- Shipping, tracking, and delivery questions
- Returns, exchanges, and return authorisation requests
Starting a return
All returns and exchanges must be authorised in advance, by email only. Requests sent by phone, social media message, or comment are not processed. Please review our Return & Refund Policy before contacting us — note that the return window runs from the date of purchase, not the date of delivery.
Prefer a form? Send us a note below and we'll get back to you shortly.
Our details
Auberlane
601 S Kings Dr Ste F PMB 133, Charlotte, NC 28204, United States
Email: info@auberlane.com
Phone: (913) 216-3296