Return & Refund Policy

At Auberlane we would rather help you get the size right the first time than process a return. This Return & Refund Policy sets out exactly when an item can be returned, what you receive, and the conditions that apply. Placing an order confirms that you have read and accepted this policy in full. If anything here is unclear, email info@auberlane.com before you order and we will advise you.

Your 30-Day Window

You have 30 days from the date of purchase — the day your order is placed, not the day it is delivered — to submit a return request. Requests received after day 30 cannot be processed.

Please read this before ordering. Our standard delivery estimate is 8–16 business days from purchase, so the time you have with the item after it arrives may be considerably shorter than 30 days. If you are unsure about size, fit, or colour, email us before you order rather than after.

Once a return is approved, the item must be postmarked within 7 days of our approval email. Items postmarked after that are refused and returned to you at your cost.

What You Receive

Approved returns are issued as store credit, or exchanged for a different size or colour where stock allows. Store credit is emailed to you as a code, never expires, and is not transferable or redeemable for cash.

Refunds to your original payment method are available only where an item arrives damaged, defective, or is not the item you ordered. A change of mind, a fit issue, or a colour that reads differently in person is resolved with store credit or an exchange.

Original shipping charges, where applicable, are not refunded.

Condition Requirements

To be eligible, an item must be returned:

Unworn, unwashed, and unaltered, with no signs of wear;
Free of stains, odour, fragrance, smoke, make-up, deodorant marks, and pet hair;
With all original tags still attached and intact;
In its original packaging;
With proof of purchase and a valid return authorisation number.

Every return is inspected on arrival. Items that do not meet these requirements are not eligible for store credit, exchange, or refund, and are returned to you at your cost. If you do not arrange collection or provide a return address within 14 days of being notified, the item is disposed of.

Sizing and Fit

Where a size chart is published on the product page, please measure before ordering. If the garment you receive matches its published measurements, fit is not treated as a fault.

Where a product page carries no size chart, fit cannot be guaranteed at the time of purchase. If the item does not fit, you are entitled to one size exchange within the 30-day window, subject to availability in the size you request. Items without a published size chart are not eligible for return or store credit on the basis of fit. One exchange per item; exchanged items are final and cannot be returned again.

If you are between sizes or unsure, email info@auberlane.com before ordering and we will advise. We are glad to help before a purchase.

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned or exchanged under any circumstances: intimate apparel, bodysuits, socks and tights, any item marked final sale at the time of purchase, any item purchased with a discount of 20% or more, gift cards, and items already received as an exchange. If you are unsure whether an item is eligible, email us before purchasing.

How to Start a Return

All returns and exchanges must be authorised by us in advance. Email info@auberlane.com with your order number, the item or items concerned, and the reason for the return. We reply within 1–2 business days with a return authorisation number and the return address.

Requests made by phone, social media message, comment, or any channel other than the email address above will not be processed and do not stop the 30-day clock. Packages sent to us without a valid return authorisation number are refused at the door and returned to sender at your cost.

Return Shipping

Return shipping is your responsibility and is not reimbursed, except where the return is the result of our error. We recommend a tracked and insured service — we cannot be responsible for items lost or damaged in transit back to us, and a return we do not physically receive cannot be credited.

Damaged, Defective, or Incorrect Items

Please inspect your order the moment it arrives. If your item is damaged, defective, or is not the item you ordered, email info@auberlane.com within 72 hours of delivery with your order number and clear, unedited photographs or video showing the fault, the full item, and the packaging as it arrived. Please keep the item and all packaging until we have responded.

Where a fault is confirmed, we will replace the item or refund it in full to your original payment method, including return shipping. This applies regardless of anything else in this policy.

Inspection & Timing

We inspect every return on arrival and email you the outcome. Approved store credit is issued within 3 business days of inspection. Approved refunds to an original payment method are processed within 10 business days of inspection; your bank or card issuer may take additional time to post it to your account.

If more than 15 business days have passed since we confirmed your refund was approved and you have not received it, contact us and we will follow up.

Order Cancellations

Contact us as soon as possible if you wish to cancel. We can usually cancel and fully refund an order before it enters processing. Once an order has entered processing or shipped it cannot be cancelled and must be handled as a standard return under this policy.

Excessive or Abusive Returns

We reserve the right to refuse a return, withhold store credit, cancel an order, or decline future orders where we identify a pattern of excessive returns, worn-and-returned items, repeated claims we are unable to substantiate, or any other misuse of this policy.

Policy Version

This is version 1.0 of this policy, effective 16 September 2026. The version in effect at the time you place your order governs that order. We may revise this policy for future orders at any time by posting an updated version on this page.

Contact Us

Questions about a return or refund? Email info@auberlane.com and we will respond within 24–48 hours during business days.

Auberlane
601 S Kings Dr Ste F PMB 133, Charlotte, NC 28204, United States
Email: info@auberlane.com
Phone: (913) 216-3296
Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM (CT). We respond within 24–48 hours.