Payment Policy

This Payment Policy explains the payment methods we accept, how and when you are charged, and the security measures we use to protect your information when you shop at Auberlane. By placing an order, you confirm that you are authorized to use the payment method provided and that the billing information you supply is true and accurate. If you have any questions, contact us at info@auberlane.com.

Accepted Payment Methods

We accept the following credit and debit cards: Visa, Mastercard, American Express, Discover, and Diners Club. We also accept the following digital wallets and express checkout options: Apple Pay, Google Pay, Shop Pay, and PayPal. These are the same methods shown on the payment screen at checkout.

If your preferred method is not listed above, it is not currently supported.

When You Are Charged

Payment is captured at the time you place your order. Your order is confirmed only once payment has been successfully authorized and processed. If your payment is declined or cannot be verified, your order will not be processed, and you may be asked to provide an alternative payment method.

Pricing & Currency

All prices on our website are listed in US Dollars (USD). Prices are subject to change at any time without notice, but changes will not affect orders that have already been confirmed. Any applicable sales tax is calculated and displayed at checkout based on your shipping destination.

The price shown on a product page is the price you pay. If we run a promotion, the discount is applied at checkout and the terms of that promotion are stated at the time it runs. Promotions cannot be combined unless expressly stated, and discount codes must be applied at checkout to be honored.

Payment Security

Your security is important to us. All payments are processed through trusted, PCI-DSS-compliant third-party payment processors using industry-standard SSL/TLS encryption. We do not collect or store your full credit card number on our servers. Sensitive payment details are transmitted directly to our payment processor and handled in accordance with their security standards.

Billing Information & Order Verification

Please ensure your billing details match the information on file with your card issuer. To protect against fraud, we may carry out verification checks and reserve the right to request additional information, cancel, or refuse any order where payment cannot be verified, where fraud is suspected, or where our terms have not been met. Any payment taken on a cancelled or refused order will be refunded in full.

Failed or Duplicate Payments

If a payment appears to have been taken more than once for the same order, or you were charged but did not receive an order confirmation, please contact us at info@auberlane.com with the details and we will investigate and refund any duplicate charge promptly.

Contact Us

For any questions about payments, billing, or a charge on your statement, email us at info@auberlane.com or call (913) 216-3296. We aim to respond within 24–48 hours during business days, Monday to Friday, 9:00 AM – 5:00 PM (CT).

Auberlane
11201 W 169th St, Overland Park, KS 66221, United States
Email: info@auberlane.com
Phone: (913) 216-3296